Shipping policy

SHIPPING & CANCELLATION POLICY

At Blacke Perfume, we aim to provide a smooth and reliable shopping experience. Please review the policy below before placing an order.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery time is 2–5 business days for metro cities and 4–7 business days for other locations. Delivery may take longer due to courier delays, weather, or unforeseen circumstances.

Shipping Charges

Applicable shipping charges will be displayed during checkout. Free shipping may be offered on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS where available.

Incorrect Address

Customers are responsible for providing the correct shipping address. Blacke Perfume is not responsible for delays or failed delivery caused by incorrect address details.

Damaged Package

If you receive a damaged package, contact us within 48 hours and provide clear photos or an unboxing video.

Order Cancellation

Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

How to Cancel

To request cancellation, contact customer support as soon as possible with your Order Number, Name, Registered Email Address, and Contact Number.

Refund for Cancelled Orders

If cancellation is approved before shipment, the refund will be processed to the original payment method within 5–7 business days.

Failed Deliveries

If an order cannot be delivered because of an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Contact Us

For shipping or cancellation assistance, please contact us through our Contact Us page or official support email.